Last updated on february 23, 2023
We thank you for your trust in us, our services and products. We therefore have a responsibility to respect your privacy and to tell you which information we hold about you and what happens to this information.
DDSoft vzw respects the privacy of all users of our website, our apps, mails and other communications and takes care of the information you provide to us.
The websites https://www.ddsoft.be, https://ware.ddsoft.be and https://care.ddsoft.be are managed by DDSoft vzw, our contact details are at the bottom of this document.
Use of the websites
When you send emails or other messages to us, we may retain these messages. Sometimes we ask for your personal data (e-mail address, telephone number, office and/or home address) and other data necessary for the order, invoicing or cooperation (such as your bank details, contact history, or data relating to your previous orders. We can also request data from a user (a client of yours) if we need it for specific cooperation. We can collect this data locally on our own IT infrastructure in Gistel and on servers rented to Microsoft.
If you give us explicit permission for this, we process your full name and e-mail address for sending direct marketing, newsletters, actions and promotions about our products and services. You can always easily unsubscribe from this.
Although you are never obliged to disclose personal data, a refusal to provide necessary information may hinder or make it impossible to provide our services.
We process personal data in the context of our general customer and order management, in order to provide our services or to carry out internal research. This concerns, among other things, customer administration, the follow-up of orders and deliveries, the follow-up of services and services provided, invoicing, answering questions, and for marketing purposes.
The processing takes place on the basis of the following categories of legal grounds:
- Based on your consent;
- Out of necessity for the execution of an agreement;
- Out of necessity to comply with a legal obligation;
- To undertake out of necessity for the representation of our legitimate interests.
Insofar as the processing of personal data takes place with your explicit consent, you always have the right to withdraw the consent given.
Sharing with third parties
If this is necessary for the realization of the intended purposes, we may collect personal data internally with the active volunteer team consisting of (part of) the working members and the board members and our professional partners. Our partners will in turn take the necessary technical and organizational measures to protect this personal data.
We will never commercialize your personal data to third parties. In the context of a possible reorganization, dissolution or transfer of activities, data that is part of our operating activities may be transferred to third parties.
In limited cases, we may also be required to share personal data on the basis of a court order or mandatory legislation.
We keep your personal data for as long as necessary for the purposes for which it is processed. In order to determine the correct retention period, we take into account the sensitivity, nature and sensitivity of the personal data, the reason for which we process it and whether we can achieve those purposes in other ways.
We also need to consider the periods for which we may need to retain personal data to comply with our legal obligations or to handle complaints, inquiries and to protect our legal rights in a claim.
When we no longer need your personal data, we will securely delete or destroy it. We also consider how we may reduce the personal data we use over time and whether we can anonymise your personal data so that it can no longer be linked or identify you and in that case we may use this information without further notice to you.
All persons whose personal data we store always have the right to:
- Access their personal data;
- Have their personal data corrected or supplemented if they are incorrect or incomplete;
- Have their personal data deleted;
- Have the processing of their personal data restricted;
- Oppose the processing of their personal data for a serious and legitimate reason;
- Have their personal data transferred to another party.
All persons whose personal data we hold also have the right to lodge a complaint with the Commission for the Protection of Privacy (Drukpersstraat 35, 1000 BRUSSELS, email@example.com).
We apply at least the usual technical and organizational security measures that can reasonably be expected of us to protect your personal data against destruction, loss, alteration, falsification, or distribution or unlawful access.
Personal data will only be transferred to a partner in a country outside the European Economic Area if that country guarantees an adequate level of protection for your personal data. Before sharing personal data with a partner in the United States of America, we require a separate processing agreement or certification under the Privacy Shield Framework (www.privacyshield.gov).
We cannot be held liable for incorrect or unlawful use of personal data by a third party. You also remain responsible for the confidentiality and use of your computer, IP address, login and identification data
Your privacy is important to us.
We therefore make every effort to protect them as well as possible and attach great importance to compliance with (i) the Act of 8 December 1992 on the protection of privacy with regard to the processing of personal data (as amended by the Act of 11 December 1998, “Personal Data Processing Act”); (ii) the anti-spam statements in Book XII of the European Economic Law Code concerning the law of the electronic economy; and (iii) the European Regulation 2016/679 of 27 April 2016 on the protection of personal data (“General Data Protection Regulation”).
Questions and feedback
If you have any questions about this policy, please contact us.
Lijnzaadstraat 17, bus 0103 8470 GISTEL